Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unopened and in its original sealed packaging. You'll also need your receipt or proof of purchase. Pre-owned items, singles, and graded slabs are sold as described and are not eligible for return unless the item was materially misrepresented in the listing.

How to start a return
Contact us at topendtradingcards@gmail.com before sending anything back. Items sent back without first requesting a return will not be accepted. Once your return is approved we'll provide instructions on how and where to send your package.

Our address is: Unit 2/32 Bishop St, Woolner NT 0820

Return shipping
If your item arrived damaged or we sent you the wrong item, we'll cover the cost of return shipping. In all other cases, return shipping is at the customer's expense.

Damages and incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at topendtradingcards@gmail.com with photos so we can assess the issue and make it right.

Non-returnable items
The following items cannot be returned:

• Opened sealed product
• Sale items
• Gift cards

Exchanges
The fastest way to get what you want is to return the item you have and once the return is accepted, place a new order for the replacement item.

Refunds
Once we've received and inspected your return we'll let you know if it's been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at topendtradingcards@gmail.com.